NW
Nastasha W
1 reviews | Active since Nov 2023
11 Sept 2024, 11:56
Accounts department need to wake up
On 9 September 2024 I paid customs and duties. I got payment confirmation from YOU but sent proof of payment anyway also. on the 10th and 11th I sent pop again. On the tracking it shows on 9, 10 and 11 September "Held, unable to collect payment." This is ridiculous and very poor service.
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Replies (3)
Fedex Express's replyOfficial
11 Sept 2024, 15:51Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our resolution team will make contact with you to resolve this as soon as possible. I trust this is in order.
RegardsResolution desk
RegardsResolution desk
Fedex Express's reply11 Sept 2024, 15:51
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our resolution team will make contact with you to resolve this as soon as possible. I trust this is in order.
RegardsResolution desk
RegardsResolution desk
NW
Nastasha W's updateReviewer Update
12 Sept 2024, 07:13On the 11th the call centre agent said she will make sure they prioritise delivery for that day. On the 12th I get an email saying it will only be delivered on the 13th. So that will mark 4 days that the package is just laying there since I’ve paid. Unacceptable.
NW
Nastasha W's update12 Sept 2024, 07:13
Reviewer Update
On the 11th the call centre agent said she will make sure they prioritise delivery for that day. On the 12th I get an email saying it will only be delivered on the 13th. So that will mark 4 days that the package is just laying there since I’ve paid. Unacceptable.
Fedex Express's replyOfficial
12 Sept 2024, 10:57Good day Natasha...Please note the shipment out for delivery and monitoring POD thank you.
Fedex Express's reply12 Sept 2024, 10:57
Official
Good day Natasha...Please note the shipment out for delivery and monitoring POD thank you.