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BELINDA B
1 reviews | Active since Mar 2009
28 Sept 2020, 11:35
Accounts Department
I have been trying to sort out my account for the past 3 weeks and no one replies to my emails. I contact the call centre and they cannot assist on the accounts department can assist and they all working from home so no contact numbers work. I have been given the following numbers and they NEVER work... *** and ***. I just need to speak to someone, anyone in the accounts department. It is extremely frustrating not being able to speak to a person.
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Fedex Express's replyOfficial
28 Sept 2020, 11:38Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie
Regards,
Melanie
Fedex Express's reply28 Sept 2020, 11:38
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie
Regards,
Melanie
BB
BELINDA B's updateReviewer Update
23 Nov 2020, 07:36Someone did contact me and we started making progress on this account however I am now at my wits end. This account issue has been going on since the beginning of September, we now nearing the end of November. It is not complicated. I can NEVER get hold of anyone. I leave messages for my account lady to contact me. She does not call me back, she does not reply to my emails. I now need someone higher up than the account lady in PE to assist me. I need senior management to step in and sort this out. It is actually becoming ridiculous. Please can someone who can actually do something assist me. I need someone with some sort of authority to get involved.
BB
BELINDA B's update23 Nov 2020, 07:36
Reviewer Update
Someone did contact me and we started making progress on this account however I am now at my wits end. This account issue has been going on since the beginning of September, we now nearing the end of November. It is not complicated. I can NEVER get hold of anyone. I leave messages for my account lady to contact me. She does not call me back, she does not reply to my emails. I now need someone higher up than the account lady in PE to assist me. I need senior management to step in and sort this out. It is actually becoming ridiculous. Please can someone who can actually do something assist me. I need someone with some sort of authority to get involved.