AL
Arno L

1 reviews | Active since Aug 2010

12 Mar 2024, 07:39

Account issues

FedEx contacted me with regards to an outstanding account. Every time it is a call from someone in India who I can barely understand. I insisted on speaking with someone local (South Africa) regarding this but had no luck. I have forwarded this issue to my FedEx rep Dhasheni Pilay but my messages just get passed on stating "Good Day Team. Please assist Arne with the below request"

Nobody seems to care ab out getting this matter sorted out. It was forwarded to Esther Beulah who stated in a reply mail that CQL #***0 has been raised. This was on 19/2/2024. I have yet to hear from anybody regarding this, and in the meantime I am getting final notices.

I have requested information from Fedex in order to try and sort this wout with no luck.

I am now sick an tierd of threatrs and final notices. If your *********** personel can not sort it out within the next 48 hours starting from 09h00 on 12/2/2024 then I trust that this matter resolved and that I will no longer receive any emails or threats regarding this. If it is not receiving any attenbtion I will charge FedEx at an hourly rate of R1200 to resolve this as I am sick and tiered of receiving threats but your people can not comunicate properly to resolve this.

Kind Regareds Arno Laubscher

0
Replies (1)
Fedex Express
Fedex Express's reply13 Mar 2024, 10:15
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our resolution team will make contact with you to resolve this as soon as possible. I trust this is in order. RegardsResolution desk