ABSURD POOR SERVICE

I had the poorest service with FedEx South Africa. I had a parcel shipped from the UK on 13 July 2020. The expected delivery date was 17 July 2020. On the 27 July 2020 the parcel is still in the Clearance stage. This is impossible. On Friday 24 July 2020 I did sent numerous of emails asking answers regarding this delay. They just informed me that it is in process. I don't understand why this is taking so long, after we paid for a speedy service. If we used The Royal Mail Service in the UK it would have been here already. Our company also have a account with FedEx, but after this very poor service we consider closing it. This type of service is a shame, also after reading your other reviews, it is clearly that you don't know how this works.