Absurd delays in receiving Parcel ***

<p>A parcel was shipped from the UK to ourselves African Target Sport (Pty) Ltd.</p> <p>The parcel was received by TNT Express on 13/02/2017.</p> <p>I received an e-mail to this effect. I was asked to pay duties - No Invoice attached</p> <p>I rep**** asking for for the Invoice and also informed the person (Junior Rabothata ) to please forward me the Invoice and also informed him thet the commercial invoice was incorrect and furnished him with the correct commercial invoice. He then rep**** asking for proof of payment which was e-mailed to him on 14/02/2017</p> <p> </p> <p>On 15/02/2017 he rep**** that he would have the duties amended.</p> <p>On the 20/02/2017 I e-mailed himand enquired as to the status of my sipment and and when the invoice for the duties would be received.</p> <p>On 21/02/2017 I received an e-mail informing me that the duties werein the process of being amended.</p> <p>On 09/03/2017 I again e-mailed him and inquired what the status of myshipment was.</p> <p>The reply was that he waiting for a VOC (whatever that is).</p> <p>I asked what a voc was and was toldon the 10/03/2017 that it was an internal document.</p> <p>On 13/03/2017 I subsequently phoned and spoke to his Supervisor Louise. I was promised a reply within 30minutes this did not realise.</p> <p>I called again on the 14/03/2017 and spoke to Louise and was promised that the Invoice would be sent immediately. - NOTHING</p> <p>I called again on several occasions and received no help whatsoever.</p> <p> </p> <p>I spoke to the call center this morning and asked to speak to "Louise" was put on hold - 25 minutes later I tried again spoke toa call center person who said that the invoice would be sent immediately so that my cargo could be released was then cut off. Called again and once again spoke to a call centre person. I finally received the invoice based on the imcorrect invoice.</p> <p> </p> <p>I believe that the service I received was shocking to say the least.</p> <p> </p> <p>I would not recomend TNT to anybody at all.</p>