Absolutely the worst Service ever experienced

TNT Express is the worst company I have ever dealt with.

Every step of the way I have had to Phone, do online chats, send Many E-mails, to get a single response. They supposedly say they have contacted me on their update status, where I have not receive any communication.

I paid for a parcel to be delivered on the 2 day + option which you obviously pay a premium for, my parcel has been in Transit since the 02 September and I have still not received it today the 09 October.

It left the IOW in the UK on the 24th went to Abu Dabi, then to Germany then back to London UK and only then started its trip to SA.

During all of this I was phoning doing online chats and sending emails asking what the delays were, not once did I get a straight answer. And when I finally found out what they were looking for I supp**** the required document within a matter of minutes (This was included in the originally submitted documents). This after days of delays.

Not once has the company ever apologise they ignore my complaints completely and just pretend it is business as usual.

If my staff were to be as *********** as this they would have been through training and then disciplinary process if this behavior continued.

But for a so called Courier service with Express in their title, it seems like they could not care less about their clients or the perceptions people might have of their service.

My personal opinion is that they are not interested in delivering a package, and even the SA Postal service would have been a better option, at least then I would not be expecting my parcel to arrive.