Absolutely shocking bad service !!!!!!!!!!

FedEx is in my opinion one of the THE WORST COMPANIES IN SOUTH AFRICA!!!!!!!!!!

CUSTOMER SERVICE IS THE WORST EVER !!!!!!

I had the misfortune of dealing with Ruth Moyo who did not even have the decency to replying to my emails. Eventually got hold of her yesterday on the phone. She promised to come back to me before close of business and nothing.

My parcel has been at customs since the 29th of September 2020.

I was told they need a bank statement showing the purchase price. After a week I was told they need purchase order. I do not have a purchase order. I ordered the part online and sent them screenshots of the purchase.

When I followed up I was sent the same email from a week ago from Ruth ‘Good day, Kindly see customs response below, purchase/sale order.’

I sent a email on 27 October 2020 requesting feedback as I urgently need the part for my vehicle. Not even a response from Ruth Moyo. I even sent the email to Fedex generic email. I made about 35 calls on Monday 2 November 2020 and eventually got Ruth Moyo on the line. She promised to come back to me before end of business. No phone call as promised, not even a email. Tried calling the office again this morning, no answer. Nearly impossible to get through to them.

I am driving to Komati Poort from Pretoria on Friday morning but guess I wont have the part for my vehicle by then. My plans down the drain due to the bad service received from Fedex and their useless employees.

BAD BAD BAD SHOCKING SERVICE!!!!