KM
Kobi M
1 reviews | Active since Jun 2024
05 Jun 2024, 16:18
Absolutely poor service
Poor service from FedEx SA. Received an email my package would be delivered on 4/6/24 before 6pm, package wasn't delivered. No communication regarding this! I emailed to follow up and the response is that it was handed over to a 3rd party company and they have 24 hours to deliver. My question as to when my package will be delivered went unanswered. Recieved an email today that package will be delivered today before 6pm but when I track my package it shows that it is delayed, once again no explanation. Poor service. Poor communication. Will never use them again
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Replies (3)
Fedex Express's replyOfficial
05 Jun 2024, 16:20Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our resolution team will make contact with you to resolve this as soon as possible. I trust this is in order. RegardsResolution desk
Fedex Express's reply05 Jun 2024, 16:20
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our resolution team will make contact with you to resolve this as soon as possible. I trust this is in order. RegardsResolution desk
KM
Kobi M's updateReviewer Update
05 Jun 2024, 16:24Your customer service failed to resolve this from my first email. Instead I am informed my area is an outlying area and isn't serviced daily? Funny such is never mentioned before your service is used and paid for.
KM
Kobi M's update05 Jun 2024, 16:24
Reviewer Update
Your customer service failed to resolve this from my first email. Instead I am informed my area is an outlying area and isn't serviced daily? Funny such is never mentioned before your service is used and paid for.
Fedex Express's replyOfficial
05 Jun 2024, 16:36Thank you for your response the agent will communicate with you.
Fedex Express's reply05 Jun 2024, 16:36
Official
Thank you for your response the agent will communicate with you.