Absolutely Pathetic!!!!

If I could give a -10 review I would, I have a package coming in from the US and the shipping address was incorrect, I was then asked to send a copy of my ID and the tracking number to ***, of which I done and got a reff number. this was done last week Thursday, Today I check up on the tracking details and see that the address still has not been updated and is sitting in JHB already which means tomorrow it should be in CPT.This means they going to deliver to the wrong address. I have tried countles times to call the customer care number to speak to someone but the phone rings and then after a few minutes drops Tel ***. How the hell; am I supposed to get this sorted out when there is no other means to comunicate with fedex online as this is the only contactable number.Ther online chat is also pathetic as its controlled by a virtual assistant which helps ****e!!!. Please can a person of high authority call me as I can see me getting my package is going to be a problem, and this won't be the first time.I don't recommend anyone to use Fedex as they pathetic , rather use UPS as I have never had issues from them.

Anyone from Fedex can call me on ***, Jason