TM
Tshepang M
1 reviews | Active since Jan 2022
31 Mar 2025, 19:55
Absolutely Disappointed with FedEx!
I am so appalled by the service I received from FedEx. This morning at 08:29, I received an email stating that my SHEIN package would be delivered before 18:00. I cancelled my plans and waited the entire day, only for the package not to arrive.
When I checked the tracking, it showed “delivery exception”, but I have no idea what that means because I received no call, no text, and no explanation from the delivery person. How is it possible that a package is marked as out for delivery but never arrives, with zero communication?
This is extremely frustrating and unacceptable. FedEx needs to improve its communication and reliability. I am beyond upset!
Helpful (0)
Replies (5)0
Replies (5)TM
Tshepang M's updateReviewer Update
01 Apr 2025, 01:49To make things worse, the SHEIN app now claims that FedEx was “unable to collect payment,” but I have proof from my FNB app that I paid R540.25 on March 29th! How does this even make sense? How do you attempt to deliver a package if the duties weren’t paid? The incompetence is shocking! I’ve heard so many complaints about FedEx, but I never thought it would happen to me. I have NEVER experienced such nonsense and inefficiency with IMILE or Buffalo—their service is 100 times better! FedEx must NOT **** me off. I am disgusted!
TM
Tshepang M's update01 Apr 2025, 01:49
Reviewer Update
To make things worse, the SHEIN app now claims that FedEx was “unable to collect payment,” but I have proof from my FNB app that I paid R540.25 on March 29th! How does this even make sense? How do you attempt to deliver a package if the duties weren’t paid? The incompetence is shocking! I’ve heard so many complaints about FedEx, but I never thought it would happen to me. I have NEVER experienced such nonsense and inefficiency with IMILE or Buffalo—their service is 100 times better! FedEx must NOT **** me off. I am disgusted!
TM
Tshepang M's updateReviewer Update
01 Apr 2025, 02:06I have an email confirmation that the payment was processed, along with proof from the FedEx website and my FNB app. And don’t even try to pull the “we called, but the line was not answered” excuse because I have no missed calls from you. If you had actually attempted delivery, the security at the gate would have alerted me.
I need my parcel delivered today!
I need my parcel delivered today!
TM
Tshepang M's update01 Apr 2025, 02:06
Reviewer Update
I have an email confirmation that the payment was processed, along with proof from the FedEx website and my FNB app. And don’t even try to pull the “we called, but the line was not answered” excuse because I have no missed calls from you. If you had actually attempted delivery, the security at the gate would have alerted me.
I need my parcel delivered today!
I need my parcel delivered today!
Fedex Express's replyOfficial
01 Apr 2025, 08:03Thank you for sharing your experience with FedEx. We truly value your feedback.Please allow us some time to investigate the matter thoroughly.A member of our resolution team will reach out to assist in resolving this issue.We appreciate your patience and understanding.
Best regards,Resolution Desk
Best regards,Resolution Desk
Fedex Express's reply01 Apr 2025, 08:03
Official
Thank you for sharing your experience with FedEx. We truly value your feedback.Please allow us some time to investigate the matter thoroughly.A member of our resolution team will reach out to assist in resolving this issue.We appreciate your patience and understanding.
Best regards,Resolution Desk
Best regards,Resolution Desk
TM
Tshepang M's updateReviewer Update
01 Apr 2025, 12:15Thanks Martha for handling my complaint with ease. Although I feel that this would’ve been easily avoided if the system had been updated and the driver was advised of the customs payment. Additionally, thank you to the driver for the efficient and kind service.
TM
Tshepang M's update01 Apr 2025, 12:15
Reviewer Update
Thanks Martha for handling my complaint with ease. Although I feel that this would’ve been easily avoided if the system had been updated and the driver was advised of the customs payment. Additionally, thank you to the driver for the efficient and kind service.
Fedex Express's replyOfficial
01 Apr 2025, 13:23Dear Tshepang,Thank you for confirming that your query has been resolved
We appreciate your patience throughout this process and apologize for any inconvenience you experienced.As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.We are committed to ensuring a seamless experience for you at every step.
If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.
Thank you for choosing FedEx.
We look forward to serving you again.
Kind regardsResolution desk
We appreciate your patience throughout this process and apologize for any inconvenience you experienced.As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.We are committed to ensuring a seamless experience for you at every step.
If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.
Thank you for choosing FedEx.
We look forward to serving you again.
Kind regardsResolution desk
Fedex Express's reply01 Apr 2025, 13:23
Official
Dear Tshepang,Thank you for confirming that your query has been resolved
We appreciate your patience throughout this process and apologize for any inconvenience you experienced.As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.We are committed to ensuring a seamless experience for you at every step.
If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.
Thank you for choosing FedEx.
We look forward to serving you again.
Kind regardsResolution desk
We appreciate your patience throughout this process and apologize for any inconvenience you experienced.As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.We are committed to ensuring a seamless experience for you at every step.
If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.
Thank you for choosing FedEx.
We look forward to serving you again.
Kind regardsResolution desk