Absolute terrible service from Cherzal Subramoney - Fedex South Africa

What an absolute nightmare that Fedex express staff have become. It seems that the staff have no concept of customer service or even how to do their job correctly. We have had a shipment stopped (and eventually placed into state warehouse because it has taken so long) and Cherzal Subramoney does not respond back or seem to have any idea of what she is doing in Fedex's building. After weeks of two and fro where she claimed we needed SAHPRA approval for our goods it was eventually worked out, we don't (as per what we were saying all along. We are then under the impression that all is going well and keep emailing but hear nothing from Cherzal who just keeps claiming we need to send import certificate. We do this only afterwards to realize that she seems to think we need a special license for our goods coming in (now from port health) but she cannot say why or give us details of the reasoning for this "special import license". Her communications skills are non existent, and I even tried to phone her but "ironically" all her numbers in her signature did no exist. seems she doesn't want people to contact her to resolve issues. We have now had no other alternative but to abandon those shipments in the state warehouse, Just because it seems people don't want to communicate