Absolute pathetic service from TNT

<p>I had stock sent from Sweden on the 24th April were it was sent or arrived in SA on that date. No contact from TNT about the consignment or anything. On the 18th of MAY I start to trace the consignment to find it had been lying in storage for over three weeks "Awaiting Payment for Customs" . I have a account were it get put on it normally and just delivered. I stormed into the maitland office and get told it must be transfered before I can take the package. NOT one sorry we are very lazy to look up to see if you have an account or sorry for the three week delay while it lay in our store!!!! This is our Express service to you Mr, Customer...It is the most frustrating freighting company to do any enquiry as they hide behind a central switch board and just bat your call into touch if you sound a bit agro. So now it is June and still zero shipping documents so I can pay the suppier overseas as I need the shipping documents for SARS... Not my rules........but TNT wants to know when I am paying my account for "EXPRESS SLOW SERVICE" .... For their records the consignment is ********** 45 and invoice is ********** 6 and my account which is always hiding and cannot be found ********** 0..</p>