CK
Chris K
1 reviews | Active since Aug 2012
25 Jul 2023, 16:30
Absolute incompetence - untrained staff, uneducated.
Absolutely *********** staff blaming customs for their own incompetence - Incoterms clearly displayed on supplier invoice, yet sithembiso claims there is no incoterms on the invoice and this resulted in customs stoppage - delaying an urgent air freight shipment by 3 weeks! Total incompetence and uneducated staff in a customer services department - dont use FEDEX - you will lose money and you will be handled poorly.
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Fedex Express's replyOfficial
25 Jul 2023, 16:37Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our Resolution team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Lunga Khoza
Lunga Khoza
Fedex Express's reply25 Jul 2023, 16:37
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our Resolution team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Lunga Khoza
Lunga Khoza