Absolute disgusting service and experience.

Booked a parcel collection - filled in the customs declaration exactly as item was described in invoice (copied word for word). FEDEX, without consultation, wrongly declared the item during clearance and then took from the 17th of August to the 4th of September to finally come to resolution (with constant calling and escalation - in excess of 10 calls to customer service and countless emails):

In summary their resolution was: Wait a long time, possibly 6 months and incur further fees for correcting the declaration or accept the quote and pay the duties as well as 'our' processing fee for 'our' incorrect custom clearance on your behalf - "the process takes extremely long ( 3 to 6 Months)", "customs might want to inspect the shipment to confirm what we are claiming the refund for is valid, this can incur additional charges for attendance"

To be clear FEDEX did not apply the slightest bit of intellect or common sense and cleared accounting text books as accounting ledgers which are completely different and incur significantly higher duties.

Based on my experience I would strongly advise anyone considering FEDEX to reconsider.