A sad and disappointing experience with Fedex

<p>A sad and disappointing experience with Fedex</p> <p>I recently decided to sell my surfboard to a shop in Cape Town. I currently live in Johannesburg and was exploring the easiest option to get it to Cape Town. I emailed to request quotes for the delivery and the response from Fedex was first and at a reasonable price.</p> <p>The quote was sent to me for a road freight delivery which would take +-3 days to get to Cape Town at a price of R450.00. I accepted and signed the quotation and emailed all the details through to Fedex. I also printed out extra copy’s of my proof of payment and quotation to ensure no mistakes were made, I attached the copy of the quote and my proof payment to the surf board.</p> <p>My wife was at home when the surfboard was collected and the courier company requested that she sign the waybill. The Fedex employee stated he would fill in the particulars according the quote which I had stuck to the board, so my wife only had to sign. She signed the waybill which the fedex employee incorrectly filled in, as he ticked a box for priority airmail and not road freight, which was clearly indicated on the quote and that I had paid for!</p> <p>I received a call the next day from Fedex explaining that my package was delivered differently than what I requested and that it will cost me a further +-R1600, making the total cost over R2000. I explained that this was not what I requested, but customer service just said I can escalate the complaint, but that the waybill is a legal document and therefore I am liable for the extra cost, which was enforced by Fedex without my consent and knowledge. They filled in the waybill incorrectly and then asked my wife to sign! Somehow this is now my problem. To top it all off my surfboard arrived in Cape with massive crack in it, the customer service rep**** with sorry you did not take insurance so it is your problem</p> <p>Shocking service, stressful and frustrating experience</p>