LG
Linda G

1 reviews | Active since Aug 2020

21 Aug 2020, 09:56

A personal thank you to Shimane Bethuel Kua

I wanted to make sure that this review is sent and heard!

After having a long wait for a package from abroad, which seemed to be stuck at one place and not updated, I spoke to the most amazing and helpful person at FedEx

Shimane Bethuel Kua THANK YOU, for going above and beyond to assist me in getting my items to me in the shortest most stress-free amount of time. Thank you for updating me and being one of the most efficient individuals I have worked with to date especially during Covid when everything has been under pressure. It is always so easy to point out the negatives but it is also so important to point out exceptional service and the individuals who just go the extra mile

I hope your seniors see this.

Thank you again!!!

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Replies (1)
Fedex Express
Fedex Express's reply21 Aug 2020, 10:03
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue.  A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.

Regards,
Melanie