RH
Rob H
1 reviews | Active since Mar 2016
28 Feb 2022, 10:01
A complete lack of efficiency and customer service!
Please let me help you - when a telephone rings it means there is a customer that want to talk to you! When you do finally decide to answer please try and sound like you care, just a little! You are helping to stifle an industry that is worth millions but making it SO HARD to get parcels in this country!
Helpful (0)
Replies (2)0
Replies (2)
Fedex Express's replyOfficial
28 Feb 2022, 10:15Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order. Regards
Valdemiro Macome
Valdemiro Macome
Fedex Express's reply28 Feb 2022, 10:15
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order. Regards
Valdemiro Macome
Valdemiro Macome
RH
Rob H's updateReviewer Update
03 Mar 2022, 06:47Thank you for the reply and for getting in touch. The gent who phoned me was very helpful!
It is just a shame that I have to put a post on Hellopeter to get a response....your front line staff need to be trained buy the same people who train the gent who contacted me! If there is no one answering phones that is a failing and the people who eventually answer need to learn service and customer care!
It is just a shame that I have to put a post on Hellopeter to get a response....your front line staff need to be trained buy the same people who train the gent who contacted me! If there is no one answering phones that is a failing and the people who eventually answer need to learn service and customer care!
RH
Rob H's update03 Mar 2022, 06:47
Reviewer Update
Thank you for the reply and for getting in touch. The gent who phoned me was very helpful!
It is just a shame that I have to put a post on Hellopeter to get a response....your front line staff need to be trained buy the same people who train the gent who contacted me! If there is no one answering phones that is a failing and the people who eventually answer need to learn service and customer care!
It is just a shame that I have to put a post on Hellopeter to get a response....your front line staff need to be trained buy the same people who train the gent who contacted me! If there is no one answering phones that is a failing and the people who eventually answer need to learn service and customer care!