A bunch of ***** who say you aren't available even though the order hasn't left warehouse

I place an order at Incredible connections and on FedEx received my order on 20 May 2020 then on 21 May, their tracking status said Order unsuccessful - Recipient is unavailable Mind you, this is during the lockdown, I was working at home and they never called me. On 22 May, The again said I was unavailable. On May 25 they changed the status to complete and successful so I called Incredible connections and Incredible connections told me that the order is with FedEx and gave me their number.

Then on May 26, I called them to enquire, they said my order hasn't been moved to be delivered and will not be delivered until Incredible Connections pays extra for my delivery, or I must change my address to be closer to their warehouse. The messed up part is that they changed their status again right after I called to say I was unavailable. This status keeps changing even though the order never left and they never contacted me.

I called Incredible connections and Incredible connections said they knew nothing about the extra fee and thought I was just unavailable.

So, they **** about my availability, told me about extra charges that the sender knew nothing about.