1 reviews | Active since Oct 2016

15 Nov 2016, 15:57

8 Months and still waiting on express delivery

<p>Hi</p> <p> </p> <p>I have been waiting for 8 months on a parcel, I understand it has been stopped by customs, but I have e-mailed and called almost every second week with no resolution.</p> <p> </p> <p>Can somebody please just let me know what is going and respond to my e-mails?</p>

0
Replies (2)
Fedex Express
Fedex Express's reply15 Nov 2016, 16:10
Official

Dear Jacques

Thank you for bringing this to our attention.

We would like to apologize for the inconvenience caused. The issue has been raised with the relevant management team.

Customer Service
***

's update15 Dec 2016, 11:49
Reviewer Update

I have received my shipment, it is a shame it needs to be esclated through Hellopeter, before it is taken seriously.