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I would like to lodge a formal complaint regarding the above mentioned tracking number.

1. I have a shipment that is stuck at customs clearance and this is due to the fact that even after i sent my commercial invoice, proof of payment and my ID number to Tania Stoffels yesterday at 13:17 Candice at the imports department informed me that the documents were only submitted this morning.

2. I am running a business and my clients are waiting for thier items and now looking at the time delivery will not happen today, which means it is money out of my pocket as i will have to reimburse my clients. This is a huge inconvenience to me.

I have dealt with FedEx before and had preferred to use you as a service provider till now i had never experienced such delays befor. I just need this to be dealt with and even if it means that i will have to come to your location to come collect so be it. This delay was not caused by me, and it is totally wrong that now i have to suffer.