HW
Heino W
1 reviews | Active since Nov 2015
10 Nov 2015, 09:42
5day late and still no package
A package was sent from UK intended to be delivered on 6/11/2015. Fedex do not tell the customer they do not deliver to po box. They accept the money stating quickest delivery.9/11/2015 i the recipient of the package had to phone them to ask where is this package.its sent between branches for some reason. After explaining the value and necessity and giving a new home address for delivery a day later i am still trying to get an answer on what time i will receive my package. Call centre agent tells me i should have phoned 7 in the morning to hear status. Unexceptable from a fastest delivery claiming company. When i ask to speak to a manager no one is available to assist my call
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Fedex Express's replyOfficial
10 Nov 2015, 10:52Hello Hwright30,
Dear Mr Wright, thank you for the above complaint. As explained telephonically we do accept PO Box addresses provided we have a valid telephone number to arrange delivery with the recipient. The telephone number provided is not correct. A trace was opened to the origin for an alternate number. The shipment has been placed on a vehicle back to the delivering branch in Johannesburg and I have made arrangements for the shipment to be delivered to you today Kind regards
Leigh Taylor
Dear Mr Wright, thank you for the above complaint. As explained telephonically we do accept PO Box addresses provided we have a valid telephone number to arrange delivery with the recipient. The telephone number provided is not correct. A trace was opened to the origin for an alternate number. The shipment has been placed on a vehicle back to the delivering branch in Johannesburg and I have made arrangements for the shipment to be delivered to you today Kind regards
Leigh Taylor
Fedex Express's reply10 Nov 2015, 10:52
Official
Hello Hwright30,
Dear Mr Wright, thank you for the above complaint. As explained telephonically we do accept PO Box addresses provided we have a valid telephone number to arrange delivery with the recipient. The telephone number provided is not correct. A trace was opened to the origin for an alternate number. The shipment has been placed on a vehicle back to the delivering branch in Johannesburg and I have made arrangements for the shipment to be delivered to you today Kind regards
Leigh Taylor
Dear Mr Wright, thank you for the above complaint. As explained telephonically we do accept PO Box addresses provided we have a valid telephone number to arrange delivery with the recipient. The telephone number provided is not correct. A trace was opened to the origin for an alternate number. The shipment has been placed on a vehicle back to the delivering branch in Johannesburg and I have made arrangements for the shipment to be delivered to you today Kind regards
Leigh Taylor