tN
trevor N

1 reviews | Active since May 2018

26 Oct 2018, 11:30

3 day delivery ??

this shipment was overvalued. Dispite me sending an invoice, proof of payment and a mail from the supplier saying it was over valued FedEx has not reacted to this information.

Each time I call the call center, they tell me it will be sorted, but it never is.

I have spoke to senior manages about this package, but still all I get is words and no action.

This package should have been delivered in 3 days. Now two weeks later I am still waiting. FedEx blames customes- an easy excuse. But I get the feeling there is no real drive to deliver this item

0
Replies (1)
Fedex Express
Fedex Express's reply26 Oct 2018, 11:34
Official

Hello

Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.

Regards,

Tamryn Collinge

Best regards,