2nd time around ****py service.

<p>This is not my first time using Fedex and to cut a long story short I couldn have asked for better service the first time around. Now my second encounter with them is not what I was expecting. I tracked my item myself, the package got to OR Tambo customs where there was a delay for a random inspection, I was fine with that and due to using the app I was expecting to recieve my parcel on Monday 20/03/2017 as that was the date indicated. I called them to find out where my invoice was and this I only recieved in teh evening of the 20/03 so already my parcel them became even further overdue. I checked my invoice to see how it corresponds with my previous one, I noticed a charge of R2711 for some sort of check but it wasnt on my previous invoice.</p> <p> </p> <p>So like any normal person would do is query this, when I did no one knew what this was for but because I wanted my parcel I just paid what was asked in hope that I would recieve an answer from a superior there because the agents are clueless. I was asked to leave messages for an Esther Khumalo who is dealing with my payment and she hasnt got back to me. I also asked to speak to Anthea or Alison and they both were not available to assist with the query because they are the managers of this department.</p> <p> </p> <p>Fedex has really wasted my time and niether am I recieving any feedback that my paymnt has been recieved and when my package will be sent to my house. Im sure im not the first to experience such bad service.</p>