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Lesiba L
1 reviews | Active since Apr 2015
17 Jun 2020, 09:48
25 days in Clearance for a Brand new MASK
My parcel has been held in clearance/customs since 21/05/2020, I have submitted all info requested for it to be cleared still not delivered...... Clearance Administrator has told me that my case its been escalated to customs... please just release my parcel its been 25 days since it arrived in JHB
Helpful (0)
Replies (5)0
Replies (5)
Fedex Express's replyOfficial
17 Jun 2020, 10:07Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards
Brenda
Fedex Express's reply17 Jun 2020, 10:07
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards
Brenda
Fedex Express's replyOfficial
18 Jun 2020, 08:16Dear Lesiba
Thank you for your review
On behalf of FedEx , we understand that the circumstances surrounding this shipment did not meet your expectations of service from our company .Based on the investigation carried out . I can confirm that your shipment is being stopped by customs for inspection .Our Imports clerk has been in contact with you with regards to this shipment .
The inspection report was received this morning and we have forwarded to one of the managers at Customs for urgent feedback regarding the release .
Thanks
Regards
Brenda
Fedex Express's reply18 Jun 2020, 08:16
Official
Dear Lesiba
Thank you for your review
On behalf of FedEx , we understand that the circumstances surrounding this shipment did not meet your expectations of service from our company .Based on the investigation carried out . I can confirm that your shipment is being stopped by customs for inspection .Our Imports clerk has been in contact with you with regards to this shipment .
The inspection report was received this morning and we have forwarded to one of the managers at Customs for urgent feedback regarding the release .
Thanks
Regards
Brenda
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Lesiba L's updateReviewer Update
18 Jun 2020, 08:39Hello Brenda
I have been liaising with the Clearance Administrator all along via emails nothing seems to happen.. this woman is helpful to me and tolerated my constant requests for progress I am grateful for that ....but we have to follow up all the time ... cargo inspectors did not come until she escalated the case to customs. the delay is too much.... Almost a month in delays for just one small box..
I have been liaising with the Clearance Administrator all along via emails nothing seems to happen.. this woman is helpful to me and tolerated my constant requests for progress I am grateful for that ....but we have to follow up all the time ... cargo inspectors did not come until she escalated the case to customs. the delay is too much.... Almost a month in delays for just one small box..
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Lesiba L's update18 Jun 2020, 08:39
Reviewer Update
Hello Brenda
I have been liaising with the Clearance Administrator all along via emails nothing seems to happen.. this woman is helpful to me and tolerated my constant requests for progress I am grateful for that ....but we have to follow up all the time ... cargo inspectors did not come until she escalated the case to customs. the delay is too much.... Almost a month in delays for just one small box..
I have been liaising with the Clearance Administrator all along via emails nothing seems to happen.. this woman is helpful to me and tolerated my constant requests for progress I am grateful for that ....but we have to follow up all the time ... cargo inspectors did not come until she escalated the case to customs. the delay is too much.... Almost a month in delays for just one small box..
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Lesiba L's updateReviewer Update
24 Jun 2020, 05:25My package has been with FedEx for over 32 days held up due to clearance delay. I didn’t even know it was possible. But I see someones Laptop has been held for 3 months Don’t you think your FedEX management should be doing something about this.
How long am I supposed to wait?
HelloPeter team please report this company to the Ombudsman everyday there is complain about non delivery of packages from FedEx
HelloPeter team please report this company to the Ombudsman everyday there is complain about non delivery of packages from FedEx
LL
Lesiba L's update24 Jun 2020, 05:25
Reviewer Update
My package has been with FedEx for over 32 days held up due to clearance delay. I didn’t even know it was possible. But I see someones Laptop has been held for 3 months Don’t you think your FedEX management should be doing something about this.
How long am I supposed to wait?
HelloPeter team please report this company to the Ombudsman everyday there is complain about non delivery of packages from FedEx
HelloPeter team please report this company to the Ombudsman everyday there is complain about non delivery of packages from FedEx
LL
Lesiba L's updateReviewer Update
24 Jun 2020, 05:27image.png 65.27 KB
LL
Lesiba L's update24 Jun 2020, 05:27
Reviewer Update
image.png 65.27 KB