1st prize for Worst Service .

Stay Away.

I've Imported a product form USA and the feedback and responses form Fed Ex Express is the worst I've ever dealt with.

Emails is not answered. Phone Calls hanged up and cut off more than I can say. I have also been advised there is a penalty on my parcel that I had to pay but I don't see this on my document from Customs?

On my last follow up after I had made payment, one lady rep**** and advised that she had told me to use the relevant email provided for my proof of payment this after a follow up email was sent to her and she also ignored my first email.

List of names of the people who was of no help. Aneshree Cuppusamy Kelly-Ann Beckweitz - Said I would lodge a complaint and all the issues I had and her reply was : Apologies. ********** - No reply for my proof of payments sent through. ********** - Talked over the phone and emailed, email no response. Kelly-Ann's Manager - Cut off after holding for 10 minutes Numerous Call Agents for weekly follow ups on this parcel.