10 working days and counting for Intl Priority Express - slow feedback

<p>Charlene Fester is the worst customs clearance agent we have dealt with at FedEx.</p> <p>Friday 20th of May the shipment *** said International Shipment Release. On Monday this changed to Customs Clearance in Progress. Only Tuesday afternoon after 4pm I received a call saying customs need a payment receipt for my goods (besides invoice being attached). I was to receive an email with contact details, however I insisted I receive the deteils immediately so it can be sorted out fast. I received Charlene's contact details. Wednesday morning 8 am she had my email with all details in her inbox. No acknowledgement and by 12 oclock I forwarded same to customer support who in turn let me know they forwarded it to the right person. The first time Charlene finally contacted me is 2 days later on Friday advising me that there is a 24 -48 hour turn around time for customs to provide feedback. By that time the 48h were already up. I suppose Charlene never spoke to them until Friday, as per my experience customs is very fast when dealing with FedEx and I have had FedEx clearing agents who walked acrosss to customs for me to clear my parcels more speedily.</p> <p>Friday afternoon Charlene lets me know a customs inspection of my parcel is booked for Monday.</p> <p>Monday at 16:47pm Charlene forwards me an email that the customs inspector sent her at 1pm already asking for more documentation. This morning (Tuesday 31st May) we sent an email with instructions to Charlene also CCing two other people from FedEx higher up on the food chain. Not a single person has bothered to reply and it is now 6pm on Tuesday. We are now sitting on working day 10 (actual days 15 - so 2 weeks since the parcel was collected) and there is no end in sight to this. I pay FedEx a premium not only for 3-5 working day international Priority shipping, but also for their services as clearing agents. This time they have absolutely and utterly failed us. Instead of just stupidly sending correspondence back and forward between us and the customs inspector like a broken telephone, Charlene should use her brain. </p> <p>Furthermore our account respresentitive at FedEx has left to go work at UPS in the beginning of this year. Even after asking multiple times we have not been assigned a new person. We are left in a lurge and nobody to contact!</p> <p><br />Please do yourself a favor if you read this and do not use FedEx, as even complaining on HelloPeter does not work. They will call me and apologize, but nobody will bother to fix the issue. As always.</p> <p>So this one goes out there to all of you who consider doing business with FedEx - don't.</p>