Upgrade with Telkom misleading to Feathercom

I went to Telkom Paarl Mall to upgrade my cellphone contract on 26 April 2025. I asked the lady what is the upgrade phone for the Samsung A73 and she told me Samsung A56. Back home I compared the two phones and saw the specs are the same. So I didn't touch the phone, because why would I upgrade to the same phone and not a better one. I went back to Telkom Paarl Mall to cancel my upgrade and to return the phone as I was still in my 7 days of returning the product if I'm not happy. I was told that I can not return the phone because it was already open and I told them that I didn't open it, but the lady who did the upgrade had open the sealed box. They told me they will speak to their manager the following day. I phone the manager on 2 May 2025 discussing my problem. She then told me I must write an email. So I did. On 5 May 2025 I went back to Telkom Paarl Mall explaining my problem with the upgrade. I speak to the manager again and then she told me she was waiting for an answer from the regional manager. While I was waiting I received the email from him stating they can't cancel the upgrade because there was nothing wrong with the phone. It's when I saw for the first time that I actually upgraded with Feathercom and not Telkom. That upsets me even more. I still sit with the problem I don't want the Samsung A56 because it's the same as the Samsung A73. I spoke to Telkom Customer Care early this morning and they told me if I upgraded online they would have exchange the phone. So what now? Carene Passerini ***