Feathercom breaches Consumer Protection ... but doesn't give a damn

<p>Jamie Featherstone is owner of Feathercom Retail Partners, which owns a Telkom franchise.</p> <p>They have a kiosk in the Waterfront, where I signed up for a FreeMe Unlimited contract; but you won't know that you are actually dealing with Feathercom, because there is only Telkom branding everywhere.</p> <p>The sales agent (Shehaam Stoutz) sold me the FreeMe Unlimited, with MULTIPLE sim cards and I left with 2 SIMs. It took a week for the contract to be approved and for the one sim to be activated.</p> <p>Two days later the SIM no longer worked and then Shehaam called me to 'confess' she had mis-sold the 'Multi-SIM', as Telkom would not provide multiple SIMs on that contract .... a breach of the Consumer Protection Act (CPA). She offered me R99 per month additional data SIM, but was not able to explain why there was no service.</p> <p>After two weeks, I contacted Feathercom directly; with great difficulty, as they're a very 'low-profile' company on the internet.</p> <p>Operations Manager, Nicholas Ashton, referred the service failure to Wynand De Kock at Telkom, who took a week to figure out that somehow Telkom had deactivated the main SIM and activated the alternative I had been given by Shehaam; so I finally was able to use the service again on 16 September ... 3 weeks after signing the contract.</p> <p>After messing me about for 3 weeks, Jamie Featherstone felt it was sufficient to 'refund' me the first months bill of R1199... completely ignoring the fact that I had only 2 weeks left of the month to use the service; so it's not really a 'refund'? ... you're effectively *****ing and taking less responsibility than your own employee!!</p> <p>... completely ignoring the huge inconvenience and hours of my time wasted (usually charged at R400/hr).</p> <p>... and the fact that his company had breached the Consumer Protection Act ... what does that law matter?</p>