******* handing over of my car, unbelievably rude customer ‘service’

This company is just about the antithesis of customer service. From getting lost trying to find the depot in Cape Town and getting abrubt and rude responses to receiving one liner emails with no explanations or apologies for their rude responses. I was told I had an option to either collect my vehicle from their depot or get it delivered to a car dealership. When I saw the depot was basically in Thembisa, I opted for delivery. Once again, I tried the phone number I had been given to ask how to arrange it and received one word replies with no attempt at helping me understand the process. Never the less I was told to use the email address instead, when I did, they asked me to provide them with the address and a contact person at the dealership I had chosen. I asked around and no one seemed to be happy with arrangement. I told them as such, asking for assistance and they didn’t have a solution for me. I continued to call around and eventually found an incredibly helpful person at BMW Cedar Isle Auto. He was not getting anything out of this arrangement, but he was very happy to help. I told him the day it was to be delivered and I said I would be there as soon as it was delivered( I assumed seeing as their t’s&c’s stated I had to present with my drivers license to sign the check sheet and make sure everything was in order that they would let me know when it would be delivered). Turns out the tracker on the car gave them the wrong information?? My car was still in Bloemfontein and would be delivered the next day. I was now going to have to change the arrangement with the dealership. I did. The next day, they told me once again it would only be the next day. Repeat pattern. With no apologies, and still more rude abrubt replies. The next morning they informed the car would be delivered that day. By later that afternoon I had heard nothing and emailed asking if I would be notified when the car was delivered. I was told the car had been delivered that morning without me present. It was now too late to get to the dealership and they called asking why I hadn’t been there to receive my car. I apologised and told them I’d be there in the morning. I asked FDR how they could hand over my car without having me there to sign off. They just told me that’s why it’s better to collect my car from the depot. So basically they *******ly handed over my car with seemingly no understanding of what they had done. This company should not be responsible for people possessions.

I severely regret trying to save money and using this company. They are simply trying to make an extra buck and have ZERO interest in gaining or retaining customers. They have yet to apologize for anything and seem to be sticking to their sarcastic and unhelpful replies. Never. Again.