NO REPLY TO OUTSTANDING WORK AND ISSUES - IGNORING CUSTOMER

NO REPLY TO OUTSTANDING WORK AND ISSUES During repair 2 issues arose: The plumbers spend hours digging in places not indicate by the leak detector before the leak was eventually found – this was accommodated with lowering the labour hours for which I thank you. I noted a broken wastage pipe close to where the water leak pipe was repaired and enquired whether this pipe is in use and has now been also damaged. I was advised by the attending plumber, Vusi, that I should flush the upstairs spare bathroom toilet and thereafter that there is no water coming through the pipe, and it is most probably building rubble. On 17/06/2020 I made use of your services again to detect a water leak and repair such leak – your Job Cards: 110174 and 110142 The second leak was approximately 30mm behind the new fitting installed at previous repair as per above. I am of the opinion that this repair has not been performed efficiently and hence caused another leak, although I paid for it as it was a different plumber, Solly, attending to the leak.

I requested that the excavation not be filled so I can determine whether the leak has indeed been repaired. I decided afterwards, as the line only feeds one outside tap on my premises and as the wastage pipe is apparently not in use, to close the line off and move the tap.

Due to the above issues with the first plumber I used another plumbing service for this on 24/06/2020.

This plumber was alarmed by the wastage pipe and requested that I flush same upstairs bathroom toilet and he confirmed that the pipe is actually indeed in use. In his opinion the water will be absorbed by the ground but should we have had any guests using same spare bathroom, the wastage would have caused a blockage