Poor Service! Zero Communication

Ordered items on Sunday 15 October 2023, because of their 40% off everything promotion. Unlike in my previous experience, this time they did not send an email confirmation of the order. I had to ask on their online Whatsapp number to confirm my order, which I received on Wednesday, 18 October 2023. After receiving the order , some items did not fit properly, so I logged a return/exchange and I was told to pay R99 courier fee. I paid the R99 on that Wednesday, 18 October 2023 and I sent the proof of payment to *** as well as to the FBO Online whatsapp number. I was told to wait for the finance department to confirm my payment. It has been 3 working days and I still haven't received any communication. Ideally I would like to get my money and not order again because the exchange process is frustrating.

They would rather send you promotional images instead of attending to queries !!!!