AP
Asani P
1 reviews | Active since May 2014
05 May 2023, 22:59
Online Delivery-Not delivered
I boight items online and paid for them through Payflex, paying the last instalment on 19 April 2023. To date I have not received notification of the parcel being delivered to my selected shop, Festival Mall. I have callled the shop and been there twice. One shop assistant has been of help tracing my parcel. She told me that she had spoken to the area manager and I still await further feedback. Disappointly I sent messages to the given WhatsApp number about online enquiries, guess what. Blue ticks. Its so sad that after all my years of loyalty to the FBO Brand I get such shoddy returns.
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fbo's replyOfficial
10 May 2023, 10:01We have reviewed your complaint and I'd like to apologise for the service and delay in communication, the matter has since been resolved. Our Online team will make it a priority to ensure that all system checks are intact to avoid the same going forward.
Kind regards, Estelle
Kind regards, Estelle
fbo's reply10 May 2023, 10:01
Official
We have reviewed your complaint and I'd like to apologise for the service and delay in communication, the matter has since been resolved. Our Online team will make it a priority to ensure that all system checks are intact to avoid the same going forward.
Kind regards, Estelle
Kind regards, Estelle