The most useless service in South Africa

Where do we start? On purchase of our FAW Sirius in April 2014 we had problems with delivery, extras, scratched bumper, corroded roof racks. Princess Crossing branch was a nightmare. Warranty replacement took 3 months, everybody passed the buck. Their suppliers broke the tail light installing the towbar. Nothing was delivered on time. The franchise ducked and dived and would not take responsibility or answer calls. They had a bad attitude. Imperial Multi-Franchise head office customer services didn't do much to help. We still have parts of the car that should have been replaced under warrantee and still are not? They do not have anything on the system! The vehicle went in for service and after 2 days they told us that they had just received go-ahead from warrantees and that it would take another day! Still, not everything was taken care of. We changed FAW dealers to Randburg. After looking at the car they quoted an enormous amount to fix the faulty brakes. After refusing to accept, they preceded in charging us over R600 before we could take the car back! For what? We didn't even agree to the fee or sign on it. DON'T buy an FAW! NO SUPPORT, SEVICE IS DISGUSTING.... ATTITUDE is WORSE