1 reviews | Active since Jan 2013
Faw vehicle clutch faulty since day 1
<p>I would just like to bring under your attention that i bought a FAW vehicle from the Somerset West branch in 2013 and since day 1 the clutch has been giving problems. The vehicle had several problems when i bought it like the radio that was faulty (was never fixed), the passenger side window faulty (never been fixed) and the back seat that didnt clip in properly(that miraculously was fixed). All of the above was brought under their attention in 2013 already but fell on deaf ears with everyone i phoned and spoke to. Always empty promises and phone calls that never gets returned. I am extremely fed up with this company and will surely NEVER recommend anyone to EVER buy from them!!!!!. Brent Theunissen is the person i spoke to regarding the clutch problem that they expected me to pay for repairing after i received the vehicle like that upon purchasing. The rest of the staff that i dealt with in the past dont even work there anymore. Can just imagine why............................</p>
Since my complaint on this website my vehicle has been in for repairs on the clutch. I am now stranded without transport since the 10th of November. After the car was taken in i was told by Richard it will be sorted by the Friday they sourced a clutch and pressure plate in Parow. the Friday comes and goes and i dont hear anything from them. I phoned them and once again im assured by Richard that the there is just a few small things that needs to be sorted and i will have my car the Monday @ 14:00. The Monday comes and goes and i dont hear anything from anyone. I call again and speak to Precilla and she tells me a complete different story and says that the wrong parts was ordered. Its now the 23rd of November and still i dont have my car back. This is a huge inconvenience and the fact that i have to phone them all the time to get feedback is even more frustrating and the service well................................you judge for yourself.
Since my complaint on this website my vehicle has been in for repairs on the clutch. I am now stranded without transport since the 10th of November. After the car was taken in i was told by Richard it will be sorted by the Friday they sourced a clutch and pressure plate in Parow. the Friday comes and goes and i dont hear anything from them. I phoned them and once again im assured by Richard that the there is just a few small things that needs to be sorted and i will have my car the Monday @ 14:00. The Monday comes and goes and i dont hear anything from anyone. I call again and speak to Precilla and she tells me a complete different story and says that the wrong parts was ordered. Its now the 23rd of November and still i dont have my car back. This is a huge inconvenience and the fact that i have to phone them all the time to get feedback is even more frustrating and the service well................................you judge for yourself.