FAW FRANCHISE UMHLANGA Worst after sales service ever...

<p>I sadly purchased a so called brand new FAW Sirius S80 1.5 7 seater, on the 10 December 2016 as a surprise for my wife's birthday. On the very first few hours of owning this vehicle I discovered that the front windshield washer did not work, which gave me reason to inspect further.</p> <p>On the first day, I found that there were grease marks on the hood lining, the gears were tight, the clutch was low, there were long scratches on the clear part of the dashboard (where you read the guages), there was a rugged dangling sound coming from the front wheel, the booth lid didn't lock easily, you have to slam it in order for it to close properly or else the central locking won't activate. As the days progressed, we found more and more faults and defects, too many to mention on this mail. All of this complaints were brought to the attention of the salesman, thereafter to the sales manager, then to the dealer principal, then to customer services whereby I requested a replacement BRAND-NEW vehicle as I did not want this newsed vehicle. Natalie from customer services contacted me and advised that they were not prepared to replace this vehicle but rather repair. I requested that the FAW technical team come inspect this vehicle together with me so as to ascertain the extent of the defects or faults, only to be told by Natalie that the only time that the technical guy will come down to the dealership in Durban from JHB is after the repairs have been done and if I do not abide by this then she will have no choice but to decline the repairs as I refused to book my vehicle in for repairs. I did not refuse. It's the principal behind me the customer not happy with my purchase due to the number of defects or faults on this vehicle. Now this would defeat the purpose of me complaining and requesting a replacement cos repairing is one thing but what about all the scratches and dents. What happened to CPA, don't I have any rights?</p> <p>I even went to the extent of escalating to MOISA, but to no avail.</p> <p>The dealer principal only saw us once late December 2016, thereafter no communication to offer of any assistance or enquire about. </p> <p>My advice, if you wish to purchase a 7 seater, you might aswell purchase a Toyota Avanza, you may spend a little more however you will get quality for your moneys worth.</p>