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Paul M

1 reviews | Active since Nov 2013

13 Nov 2015, 17:15

Do NOT buy a new car from FAW

Within a day of getting my brand new FAW S80 Sirius, I got in touch to say I was concerned. The sales person was fantastic the whole way through and arranged for me to return the car - within a week it was back at the workshop. FAW had to replace the entire clutch system, keeping the car for 3 weeks. A brand new car, with 500km on the clock.<br> <br> But there was a rather worryingly long list of snags. Not all of these were addressed.<br> <br> I returned the car and again it was sent to the Stikland Multi Franchise service workshop (be careful if you've got to take yours there!). About 4 days later it came back. The sales person confirmed it didn't seem that much better.<br> <br> Through the entire process, only after meeting the National Manager from JHB, I get an email from anyone higher than the sales chap. No updates unless I went to him.<br> <br> I naturally lost patience and instigated my own communication with all and sundry... oh my hat, you should read the replies. Shocking attitude. It is a disgrace to be associated with the #Imperial Brand, the #ImperialVehicleImporters, #AMH Group and #FAW vehicles.<br> <br> This evening's response (2 1/2 days later!) is simply \go to the vehicle Ombudsman". Really?"""

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