As yet no action and no response! What next FAW?

On the 10th of march I complained about possibly the worst service from a motor industry supplier ever in South Africa. Marvels, I get a call from the customer service lady who monitors Hello Peter. Wow, now I think I'm getting somewhere. She said she would tackle the problem and that \it was unacceptable what I had gone through"..... talk talk talk... it's cheap. A few days later she called to check whether the dealership concerned in princess crossing had called me"