Faw Trucks
Unclaimed Business
|1|4 Reviews (last 12 months)|This business does not respond to reviews
Faw Trucks
Unclaimed Business
|1
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|4 Reviews
Oct '25 - Sep '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceWB
Werniech B
1 reviews | Active since Jul 2026
29 Jul 2026, 14:30
FAW Newlands – Vehicle Returned with Engine Problems After Service and No Meaningful Support
Our company has had an extremely disappointing experience with FAW Newlands regarding one of our FAW trucks, and despite numerous attempts to resolve the matter directly with the dealership, we have been left without answers or a solution. Our truck was booked into FAW Newlands for its scheduled 15,000 km service. Prior to the service, the vehicle was operating normally and was submitted solely for routine maintenance. After collecting the vehicle, we immediately noticed engine performance problems that had not existed before the service. The vehicle was returned to FAW Newlands on 20 July 2026 for further diagnosis. The dealership informed us that they suspected contaminated diesel and that a fuel sample had been sent to WearCheck for analysis. We were advised that if contamination was confirmed, we would be responsible for the repairs, but if not, the repairs would be covered under warranty. We accepted that this was a reasonable diagnostic step. Unfortunately, from that point onwards, the level of service we received was unacceptable. Throughout the time the vehicle remained at the dealership: We received very little communication regarding the progress of the diagnosis. Our repeated requests for updates were largely ignored. We sent formal written requests asking for diagnostic information, documentation, and the WearCheck reference number, but received no response. Telephone calls to the dealership went unanswered. Despite the vehicle remaining with the dealership for an extended period, no meaningful progress was made. Eventually, we had no choice but to collect our vehicle ourselves because nothing further was being done. To date, we still have no WearCheck results, no laboratory reference number, no explanation for why the truck developed engine problems immediately after a routine service, and no resolution to the matter. What is particularly concerning is that FAW Newlands only claimed after the vehicle was returned with engine problems that it had allegedly been smoking and that the diesel smelled like paraffin. If those concerns genuinely existed when the truck first arrived for its scheduled service, why were they never communicated to us before the vehicle was released back into our possession? This matter has had a significant impact on our business. The truck has been out of operation, reducing our delivery capacity and affecting our ability to service our customers. We invested in the FAW brand expecting reliable after-sales support, but unfortunately our experience has been the complete opposite. This review is not intended to create unnecessary conflict. We simply believe that customers deserve transparent communication, timely updates, and a genuine effort to resolve warranty-related concerns. Unfortunately, our experience with FAW Newlands has fallen well below what we would expect from an authorised dealership. We hope FAW South Africa will review this matter, investigate the handling of our case, and assist in ensuring that our vehicle is properly diagnosed and repaired without any further unnecessary delays.
Helpful (0)
|Replies (0)WB
Werniech B
1 reviews | Active since Jul 2026
29 Jul 2026, 14:30
FAW Newlands – Vehicle Returned with Engine Problems After Service and No Meaningful Support
Our company has had an extremely disappointing experience with FAW Newlands regarding one of our FAW trucks, and despite numerous attempts to resolve the matter directly with the dealership, we have been left without answers or a solution. Our truck was booked into FAW Newlands for its scheduled 15,000 km service. Prior to the service, the vehicle was operating normally and was submitted solely for routine maintenance. After collecting the vehicle, we immediately noticed engine performance problems that had not existed before the service. The vehicle was returned to FAW Newlands on 20 July 2026 for further diagnosis. The dealership informed us that they suspected contaminated diesel and that a fuel sample had been sent to WearCheck for analysis. We were advised that if contamination was confirmed, we would be responsible for the repairs, but if not, the repairs would be covered under warranty. We accepted that this was a reasonable diagnostic step. Unfortunately, from that point onwards, the level of service we received was unacceptable. Throughout the time the vehicle remained at the dealership: We received very little communication regarding the progress of the diagnosis. Our repeated requests for updates were largely ignored. We sent formal written requests asking for diagnostic information, documentation, and the WearCheck reference number, but received no response. Telephone calls to the dealership went unanswered. Despite the vehicle remaining with the dealership for an extended period, no meaningful progress was made. Eventually, we had no choice but to collect our vehicle ourselves because nothing further was being done. To date, we still have no WearCheck results, no laboratory reference number, no explanation for why the truck developed engine problems immediately after a routine service, and no resolution to the matter. What is particularly concerning is that FAW Newlands only claimed after the vehicle was returned with engine problems that it had allegedly been smoking and that the diesel smelled like paraffin. If those concerns genuinely existed when the truck first arrived for its scheduled service, why were they never communicated to us before the vehicle was released back into our possession? This matter has had a significant impact on our business. The truck has been out of operation, reducing our delivery capacity and affecting our ability to service our customers. We invested in the FAW brand expecting reliable after-sales support, but unfortunately our experience has been the complete opposite. This review is not intended to create unnecessary conflict. We simply believe that customers deserve transparent communication, timely updates, and a genuine effort to resolve warranty-related concerns. Unfortunately, our experience with FAW Newlands has fallen well below what we would expect from an authorised dealership. We hope FAW South Africa will review this matter, investigate the handling of our case, and assist in ensuring that our vehicle is properly diagnosed and repaired without any further unnecessary delays.
0
Replies (0)APRA
Autobot Plant Repairs Autobot
1 reviews | Active since Apr 2026
8 Apr 2026, 12:16
FAW ISANDO
WHAT A JOKE!!!! Worst service that we have EVER received! Paid for a truck, waited weeks for any feedback, received our truck and still our truck has missing parts! We haven't received the truck's papers?!?!? How is this possible! We get ignored via e-mails and phone calls! Our company's CEO has been to FAW 3 times and still NOTHING! You are welcome to close your doors- YOUR SERVICE AND BUSINESS ETHICS SUCK!!!!!!
Helpful (0)
|Replies (0)APRA
Autobot Plant Repairs Autobot
1 reviews | Active since Apr 2026
8 Apr 2026, 12:16
FAW ISANDO
WHAT A JOKE!!!! Worst service that we have EVER received! Paid for a truck, waited weeks for any feedback, received our truck and still our truck has missing parts! We haven't received the truck's papers?!?!? How is this possible! We get ignored via e-mails and phone calls! Our company's CEO has been to FAW 3 times and still NOTHING! You are welcome to close your doors- YOUR SERVICE AND BUSINESS ETHICS SUCK!!!!!!
0
Replies (0)DM
Dumisani M
1 reviews | Active since Jan 2026
15 Jan 2026, 21:57
Faults on a brand new FAW truck
I bought a brand new FAW truck in November 2025, I started working with the truck on the 7th of November 2025, this truck has got a 3 year warranty. For the first year the warranty is bumper to bumper on this truck In December 2025 that's when I started experiencing problems with the truck, the first problem, the truck had a worn out tire which forced me to buy a new tire, of which the date was the 18th of December 2025, before I purchased the new tire I first reported the problem to the salesman that helped me when I bought the truck back in November 2025 of which he proved to not be helpful. On the 29th of December 2025 the truck was due for its first service at FAW (TST) in Port Elizabeth, when taking the truck to its service I noticed that there was a tire that looked worn out of which that was shock to me as this was a recently purchased brand new truck, I once again reported to the same salesman who was not to able to be of assistance the last time I came with a problem about the truck and he once again told me that there is nothing he can do to help. When i got to the dealership (FAW TST) I reported this matter to the service advisor and the gentleman helping promised to have a look at the problem, on collection of the truck the service advisor who promised to help told me as follows: 1. They had a look at the wheel alignment of the truck and he said there's nothing wrong 2. He told me that most of the FAW trucks normally have a problem with the tires that come directly from its factory 3. He told me that the 5th wheel is also worn out. I then decided to speak to FAW after sales department, I called them and told them about all the problems I have been experiencing with the truck, they further on asked me to write them an email specifying the problems I've been experiencing with the truck of which I did, and their response was that based on their findings the tires and 5th wheel concerns were confirmed as "maintenance related failures" and do not qualify for warranty. Now my question to them is "why are we at the point of talking about maintenance issues on a brand new truck which is only 2 months old" and "how have they come to the conclusion/findings that the problem is maintenance issues when they themselves have not taken the truck and have a proper inspection of it". I am really not happy with their so-called findings and I need assistance because I cannot buy a brand new truck in November 2025 and find myself having to spend money on the brand new truck in December 2025 in regards to maintenance issues, the other thing now as we speak the truck has a leaking air pipe in the front of the truck of which again this a brand new truck. I really do need assistance in dealing with this matter.
Helpful (0)
|Replies (0)DM
Dumisani M
1 reviews | Active since Jan 2026
15 Jan 2026, 21:57
Faults on a brand new FAW truck
I bought a brand new FAW truck in November 2025, I started working with the truck on the 7th of November 2025, this truck has got a 3 year warranty. For the first year the warranty is bumper to bumper on this truck In December 2025 that's when I started experiencing problems with the truck, the first problem, the truck had a worn out tire which forced me to buy a new tire, of which the date was the 18th of December 2025, before I purchased the new tire I first reported the problem to the salesman that helped me when I bought the truck back in November 2025 of which he proved to not be helpful. On the 29th of December 2025 the truck was due for its first service at FAW (TST) in Port Elizabeth, when taking the truck to its service I noticed that there was a tire that looked worn out of which that was shock to me as this was a recently purchased brand new truck, I once again reported to the same salesman who was not to able to be of assistance the last time I came with a problem about the truck and he once again told me that there is nothing he can do to help. When i got to the dealership (FAW TST) I reported this matter to the service advisor and the gentleman helping promised to have a look at the problem, on collection of the truck the service advisor who promised to help told me as follows: 1. They had a look at the wheel alignment of the truck and he said there's nothing wrong 2. He told me that most of the FAW trucks normally have a problem with the tires that come directly from its factory 3. He told me that the 5th wheel is also worn out. I then decided to speak to FAW after sales department, I called them and told them about all the problems I have been experiencing with the truck, they further on asked me to write them an email specifying the problems I've been experiencing with the truck of which I did, and their response was that based on their findings the tires and 5th wheel concerns were confirmed as "maintenance related failures" and do not qualify for warranty. Now my question to them is "why are we at the point of talking about maintenance issues on a brand new truck which is only 2 months old" and "how have they come to the conclusion/findings that the problem is maintenance issues when they themselves have not taken the truck and have a proper inspection of it". I am really not happy with their so-called findings and I need assistance because I cannot buy a brand new truck in November 2025 and find myself having to spend money on the brand new truck in December 2025 in regards to maintenance issues, the other thing now as we speak the truck has a leaking air pipe in the front of the truck of which again this a brand new truck. I really do need assistance in dealing with this matter.
0
Replies (0)DH
Dylan H
1 reviews | Active since Sept 2022
2 Dec 2025, 15:52
Horrific Customer Service - FAW Trucks
I purchased a brand new 5ton FAW from the Pinetown dealership on the 9th of July 2022. On the 19th of October 2022 I notified the dealership that the fog lights had discoloured and cracked and needed to be replaced. The lights were ordered and arrived on then 1st of December as they never had stock. The lights were changed under warranty. I was told this was a common issue. On the 15th of August 2023 I contacted the dealership and reported the same issue again where the lights and discoloured and cracked. I was told the truck was out of warranty and I needed to pay for them to be replaced. The dealership suggested that I replace the bumper and foglights to the newer spec bumper as they had a number of issues with the older shape foglights but I need to pay for it to be done. I eventually paid for a new set of foglights out of my own pocket. On the 18th of June 2025 while my staff were traveling to Richards Bay they had to pull over on the side of the N2 as the truck was making a weird sound. It was established that the steel mounting brackets for the gear box had both snapped. I called the dealership and was told they had stock. I drove through from Ballito to find out they only had one in stock and had to order the other one. I then called a steel fabricator out to weld the brackets on the side of the N2 so we could get back home. I was charged R388.30 for the bracket I collected and then charged R776.30 for the other bracket which is identical. When I questioned the difference in price I was told the factory have the right to change pricing. On the 22nd of October 2025 my driver went through and purchased a water trap filter and paid with the company credit card. When I saw the invoice and what we were charged I drove through to Pinetown from Ballito and returned the item on the same day. I was charged R4724.83 for a water trap filter and managed to get the exact same filter made by the same manufacturer locally for R565.00. I was told I needed to fill in a document and supply a copy of my bank confirmation letter and that the refund would take up to 21 working days to be paid back. It's now 29 working days and I still don't have my refund. When I called the dealership and asked what the delay was they said "only the Chinese make payments and they are returning from a new launch". I have never experienced such poor customer service in all my life. You would think that people would go out of their way to ensure their clients receive the best possible service. Unfortunately as South Africans, we've become accustomed to **** poor customer service and that seems to be the norm. If you're in the market for a truck I'd strongly suggest looking at one of the more reputable brands.
Helpful (0)
|Replies (0)DH
Dylan H
1 reviews | Active since Sept 2022
2 Dec 2025, 15:52
Horrific Customer Service - FAW Trucks
I purchased a brand new 5ton FAW from the Pinetown dealership on the 9th of July 2022. On the 19th of October 2022 I notified the dealership that the fog lights had discoloured and cracked and needed to be replaced. The lights were ordered and arrived on then 1st of December as they never had stock. The lights were changed under warranty. I was told this was a common issue. On the 15th of August 2023 I contacted the dealership and reported the same issue again where the lights and discoloured and cracked. I was told the truck was out of warranty and I needed to pay for them to be replaced. The dealership suggested that I replace the bumper and foglights to the newer spec bumper as they had a number of issues with the older shape foglights but I need to pay for it to be done. I eventually paid for a new set of foglights out of my own pocket. On the 18th of June 2025 while my staff were traveling to Richards Bay they had to pull over on the side of the N2 as the truck was making a weird sound. It was established that the steel mounting brackets for the gear box had both snapped. I called the dealership and was told they had stock. I drove through from Ballito to find out they only had one in stock and had to order the other one. I then called a steel fabricator out to weld the brackets on the side of the N2 so we could get back home. I was charged R388.30 for the bracket I collected and then charged R776.30 for the other bracket which is identical. When I questioned the difference in price I was told the factory have the right to change pricing. On the 22nd of October 2025 my driver went through and purchased a water trap filter and paid with the company credit card. When I saw the invoice and what we were charged I drove through to Pinetown from Ballito and returned the item on the same day. I was charged R4724.83 for a water trap filter and managed to get the exact same filter made by the same manufacturer locally for R565.00. I was told I needed to fill in a document and supply a copy of my bank confirmation letter and that the refund would take up to 21 working days to be paid back. It's now 29 working days and I still don't have my refund. When I called the dealership and asked what the delay was they said "only the Chinese make payments and they are returning from a new launch". I have never experienced such poor customer service in all my life. You would think that people would go out of their way to ensure their clients receive the best possible service. Unfortunately as South Africans, we've become accustomed to **** poor customer service and that seems to be the norm. If you're in the market for a truck I'd strongly suggest looking at one of the more reputable brands.
0
Replies (0)