JH
Janet H

1 reviews | Active since Oct 2021

06 Oct 2021, 06:37

FAT LOSS LAB can’t deliver

On the 3rd august I paid for the package including the supplements. The reason for purchasing this product was that the supplements were included. To date 2 months later I have yet to receive the supplements. Excuses that they are at customs and now still on the production line is what I get told. I have been told to wait another three weeks.

But ….. the owner has advertised this package again which includes these supplements 3 October 2021. This is the reason why I have reverted to hello Peter. How can she be allowed to do this. ??

How can she advertise this knowing full well she hasn’t got the stock and can’t deliver stock from 2 months ago.

Is this way of advertising acceptable. ?????????

I wished I had seen these reviews previously.

I’ve asked for a refund of my courier charges of R150 and the supplements of which she refuses.

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Replies (3)
Fat Loss Lab
Fat Loss Lab's reply10 Oct 2021, 15:22
Official
Thank you for your review Janet Haines.  We have advised you that we have one item on our production line which takes between 4-8 weeks to complete.  Like most pharmaceutical production lines we have to endure this time line with much discomfort.  We have advised that as soon as the one line is complete we will deliver all three bottles to you.  Thank you for your patience
JH
Janet H's update10 Nov 2021, 00:52
Reviewer Update
It’s now the 9 November 3 months later and I am still waiting for the supplements ! I have been patient. I don’t think there are any supplements at all !! I was right after all. ! False advertising
Fat Loss Lab
Fat Loss Lab's reply10 Nov 2021, 08:20
Official
Thank you for your review Janet.  You  are welcome to collect the supplements from our offices and we will pay for your courier fees as we have attempted this and it has failed.  Thank you kindly