WILROGAT FAT CAKE CITY ROODEPOORT COMPLAIN

Dear Fat cake city Wilrogat Ontdekkers road Roodepoort JHB

I am writing to formally express my dissatisfaction with a recent experience at your Fat Cake City Wilrogat branch. On November 30, 2024, I purchased medium fat cakes for R97.95, which were substandard and poorly prepared. The fat cakes were sour, tasted of excessive yeast, and lacked sweetness. They were not edible, and I was highly disappointed. Florence cashier tasted them and she confirm it that is very bad is very sour Issues Faced: 1. The fat cakes were improperly made and tasted unpleasant. 2. I drove 5.8 km to return the product, totaling 24 km for a round trip, expecting to be compensated for the poor quality. 3. When I spoke to a cashier, Florence, I was told to wait for a response from either the store manager, Patrick, or Karim. 4. Patrick refused to refund the full amount of R97.95, offering only a refund for the fat cakes, even though I was seeking compensation for my time, travel, and the poor service provided. 5. Additionally, my 4-year-old son had a few bites of the fat cakes, and I am concerned about any potential health issues this may cause him. I feel that your store has failed to resolve this issue adequately, especially considering the inconvenience, travel costs, and the potential health risks involved. Furthermore, I was unable to contact your store prior to my visit, as my calls went unanswered, and I could not find contact details on the slip. What I Expect: • A full refund of R97.95 as compensation for the poor product quality and my time, travel, and petrol costs. • An explanation as to why I was not properly assisted, and why Karim did not address the complaint professionally, especially as he was not present to resolve the issue. • Improvement in your customer service and the inclusion of contact information on receipts for future issues. The Store manager Karim’s behavior disturb me . it looks like he doesn’t really care much about customers If this matter is not resolved promptly, I will be forced to escalate my complaint to higher authorities I look forward to your swift response and resolution. Sincerely, Hlekani ***