Unaccepted service.. haha

Herewith a complaint on your Safari branch Rustenburg. In the 58 yrs especially the last 10 years, being blind, I have never in my life, seen or experience such pathetic service loyalty from any take away outlet!!!!! Like I experienced late this afternoon at your above franchise/branch, with such *********** staff. And let me rather not say a word, about a useless idiot staff member, that calls himself the owner of the 2 FAT CAKE CITY FRANCHISES, in Rustenburg!!!!! Both myself and my wife being blind, we normally get 2 or 3 times a week, take aways. And at both branches , East End and at Safari gardens Rustenburg, both ladies answering the phone, knows both of us, because we are regular customers!!! Mostly, Dagwoods, Long Russian and Chios and hawain burger! Because of our blindness, we cannot drive, and normally ask a tennant who rents with us or my brother, to fetch. Tonight around 16h45 pm, my brither and my wife, stopped at Safari Gardens branch, to order 2FOOTLONG RUSSIAN AND CHIPS, my wife had no appetite and got herself chinese next door. We g”hada hectic daywith lots of errands, so we were all hungry and tired, and just wanted to enjoy our supper! All 3 of us sat in the lounge, and after saying grace, my brother opened his, then he blew a gasket🤬🤬🤬🤬The same with mine- SMALL RUSSIANS YET WE PAID FOR 2 FOOTLONGS AFTER SHE TOLD US THE PRICES WENT UP!!!!!!!!! After we all cooled down, my wife said”this is bs!!!😡😡😡She called the branc immediatly.. First she spoke to a young man but he could not understand, then he called the lady who served us!! My wife explained our unhappiness about the russians! She told the lady why we had to pay for footlong russians but got two small russians. She then asked my wife what the slip shows…but she took the slip when my brother took the order!!!!! Now please tell me how many brain cell are needed, to realise that when they call your number, they take your slip for their records!!! So my wife told her that she took the slio and demanded they send out the correct order to us. No they cant, they dot have a driver.. My wife then demanded to speak to the owner, oh no, the lady said the owner is not there…so my wife said make a plan…. And asked her to give my wifes nr and name to the owner to call my wife back! It is now 5hrs later , and STILL NO RESPONSE!!!!! I am taking a picture of the SMALL RUSSIANS WHICH WERE TO BE FOOTLONGS, Now let me crystal clear, Mr Fat cake city owner, all you had to do , lift yourself and call me or my wife and just apollogised.. and explained its peaktime although my wife said the shop was quiet!! All you had to do call us back, apologised and say” I tell you, how about next time you go to the shop, I will throw in 2 extra footlong russians for the inconvenience!!!” And just in case you think we are lying, my wife will put my phone next to it and take picture, so you have to believe us!!!!!! To proof o you, we might be blind but we can promise you we can also open our own hranch!!!! So mr Fat cake city owner in Rustenburg, remember times are hard and it is getting worse.. and a few weeks ago a brand new mall opened two blocks from our home, and another onebopening end May 2025. So we will never support you again!!!! I hope the local residents see it, also all people who read these complaints, there will be enough our fast good/fat cake shops, we can support!!!!! And our favorite BURGER BARN WHICH IS EXCELLENT will reopen soon! Remember mr owner, remember when things go bad, how yoo ignored your best customers! Finally, I will make sure that one of my connections to visit your both branches regularly! Good bye and darn good riddane FAT CAKE CITY SAFARI GARDENS PJ DU TOIT CEO THE BLIND CANE MOVEMENt 076 w***