****** - treated differently because of colour of skin.

I got to your Oakfields franchise just after 19:00 on 16/08/2018. There were two gentlemen in front of me waiting to be served. I waited my turn like everyone else. The Gentleman at the till served the two customers as soon as they stood in front of him, Just as my turn came, a couple came in and started looking at what to buy. My kids saw that it’s their turn and went to stand in front of the till and myself behind them as we waited for the gentleman to finish what he was doing and serve us. He did not to even acknowledge that we are in front of him. The couple shouted their order and he served them. I kept my cool as I had kids, even when they asked why he is not serving us as we are in front. When he finished he looked at me so that I can give him my order. I then asked him for an apology for serving others before me and not acknowledging my presence as we were there in front of him like others. His response was, he does not owe me an apology, he did nothing wrong as it’s not my fault that I cannot talk. he further stated that I must get an apology from those that can talk. I let him know I’m not happy and he put a smirk on his face shrugging is shoulders. To which I responded that, I won’t be treated like that thank you, and goodbye. To which he smiled and said I can leave. This was because in that shop I was the only black customer because everyone was served as soon as they stood in front of him. You can go check the video footage. What was painful was that I had to explain to my kids why we were treated badly, and differently. They asked ,what did they do wrong, they were in front but why didn’t he serve us.

This type of behaviour is unacceptable.