Customer Complaint

I went to Fat Cake City at Primrose Square on 26 June 2020 where we have been going regularly before the lock down. It has been our favourite takeaway. We ordered the family special and paid with debit card. After paying I noticed that the kitchen staff was not wearing masks and that they were talking while making the food. We asked the owner to cancel the order which he rep**** that he will personally make the order and if he can carry on with our order. I wanted a refund. He was not willing to refund and kept us waiting. He was complaining to myself and my wife about the 10% transaction fee he was going to lose. We eventually told him to keep the R15 just to get the refund, cancel the order and get out of there. I am disgusted that the necessary health and safety requirements was not upheld under the Covid 19 lock down and will take this matter further. I am disgusted that we had to beg for our refund. I am disgusted that we had to pay back 10% (R15) transaction fee because they did not upheld the HSEQ under the lockdown. I am disgusted that the owner had us waiting and stalled to pay back the money because of the transaction fee.

Our family will not go back to Fat Cake City again, after that has become our regular and favourite takeaway.