********** Service on an empty night.

Good Day,

To whom it may concern.

I’m writing this email as an expression of my disappointment in the service we received at Fat Cactus Seapoint. We arrived at about 21:16pm on Thursday 26th of December (This should be noted as this is a public holiday).

We were a group of 3 and we were seated right away. Our menus arrived and our waitress,Samantha, asked us what we like to drink. We told her we’d like to have water to start. Now this was not a problem at all, we were pleasantly attended to upon arrival.

Things started to go south right after we ordered our drinks and food, which was maybe 10 minutes after we had asked for water.

Samantha came to our table to check up on us and this was 45min after we had placed our orders. Which to be fair was two plates ( Nachos and Quesadillas) as we were not that hungry so it really should not have taken long at all.

The restaurant was not having an extremely busy night. There was more than a few tables open and somehow there was 2 other tables that were served before us and they arrived after us, at this point we had been sitting for about an hour and a bit.

I finally lose my patience and walk straight to the kitchen, Samantha had not come back to check on us again so naturally when dealing with distasteful service, I walk to the kitchen and ask for the bill for our drinks.

The manager was still helping to dish our order and still thought he could remedy the situation by offering me the food as if that was going to give me back the 1hr+ we spent waiting for said food.

In future if you’re going to have a restaurant run by staff that are selective to its patrons. Maybe consider closing shop.