UNFAIR TREATMENT

I booked online a ticket for my mom on 28.06.2019 for R2500, from Zimbabwe. Just a few seconds after payment I realized I typed my mom surname incorrectly. I called an airline immediately for assistance to fix the surname or cancel and re-book. I was told to forfeit the ticket and book a new ticket. At the time my father was in hospital and couldn't even afford another ticket and she was supposed to travel to see him. Only airport taxes are refunded roughly R400 which i still haven been refunded to date (09.09.2019).They never inform the client or respond to emails on time, it can take up to a week to respond. why does Fastjet not cancel tickets- other airlines does that some within a stipulated time frame with no charges, a ticket can be cancelled and be allowed to be booked again if there is an error? typos are common due to auto-fill when typing. This is complete unfair treatment of customers. Where does the ticket money go? Does the seat get booked again? Why does the system not edit details? lets say its complete change of person on same ticket, the money is paid so why not? You are *****ing.