Terrible customer complaint resolution - Susana Ribeiro

<p>The issue resolution for Fastjet is a nightmare. Their Johannesburg office manager is less than helpful and will not give you the email adresses or direct contact details of any of her superiors once she has failed to help you.</p> <p> </p> <p>Fastjet made a mistake with the return date on my booking which i asked them to correct before i paid for the booking. The date for the return flight that they had put in was wrong so i asked them to correct it before i paid for the booking. They told me it was fixed and gave me the reference number to use for payment.</p> <p> </p> <p>For some reason they dont have a card machine so you have to go round the back and pay at the swissport counter using that reference number.</p> <p>Nevertherless it should not make a difference. The corrections that they told me were done should have been done.</p> <p> </p> <p>I was shocked when i was trying to check in for the return flight when is advised that the return date was still wrong and i had to pay US$85 to get onto the flight. I literally had no choice but to pay it in cash as their Harare airport office could not accept my VISA card. </p> <p> </p> <p>I have been battling with Susana Ribeiro to get that money refunded. I should not have to pay for mistakes made by fastjet especially after i asked them to fix the mistake before confirming the booking and paying for it. I am extremely unhappy with Fastjet at the moment and less than impressed with their Johannesburg office manger.</p> <p> </p> <p>She has failed to assist me and for some reason will not give me contact details for her direct supervisor or manager. Let alone someone on a corporate level who can have the issue resolved. She simply states that she is the manager for the Johannesburg office and i can phone them?</p> <p>What help will that do since she is the manager there and her customer service that i have experienced is a terrible nightmare that shows no end in sight</p> <p> </p> <p>If there is anyone from Fastjet corporate or head office who cares about customer care and not taking money from your clients for mistakes that Fastjet staff have made, please step in and assist</p>