Poor perfomance

I booked tickets for relatives to visit us in Tanzania. the first ticket was booked and payed without any problem. few day later next ticket was booked and payed.they arrived after long delay at OR thmbo. on 31/12/15 got a phone call that we need to collect the cash from the paypoint and go to FJ HQ and pay. the office close at 1600. got the money and did not make it to the HQ, spoke to them 2x on sat morning and confirm that the office open at 0800. waited for an hour outside only to be told that the HQ is not open on Sat, it was FJ mistake and not mine. no appolgy was given. we had to pay to collect the cash and drive to airport to pay and get the booking done. the service we got was very bad. i do not recommend FJ to people i know. rather use SAA. paymore but you get the service. the enquire nr was ringing for ever without being answered. at travel agent i use my own phone to call and no one answered. very poor service. sent an email about the service but still waiting for an reply.