Inefficient and Unreliable airline with no Customer Service Dept

<p> Myself and my two travel companions were given a Notice stating that our flight TO ZANZIBAR was delayed when we checked our luggage in on 24/10/2016 at 09h30. </p> <p>We then went to the Slow Lounge (no announcements are made here) to await our flight (we were meant to fly at 11h30 but the Notice advised it was changed to 12h10). We then realised our flight was boarding and literally ran through JHB Airport to gate A2 and the gate was totally closed down/locked and unmanned by the time we got there. </p> <p>Later we established that our luggage had been removed and the flight had departed BEFORE 12h00 (we spoke to others who were on the flight) and not at 12h10 as the Notice stated. WE WERE there so why did no one contact/call us? ** </p> <p>We were at the airport the entire time and you have our celphone numbers yet no one bothered to call either one of us 3 passangers. </p> <p>We therefore had to purchase 3 new tickets with Mango for the next flight (which was the following day meaning more costs taxi's/hotels etc) and lost money and a day of our holiday due to this miscommunication from FASTJET's side. </p> <p>THEN once we got to the hotel we discovered that our RETURN flight was also changed from the morning (on 30/10/2016) to an evening flight, meaning we were unable to get to CT on the same day as we had booked and paid for. We therefore had to endure more costs (taxi's/missed work ie income ramifications etc) and those who had commitments were inconvenienced. </p> <p>This is totally unacceptable and unprofessional. FASTJET are incredibly unreliable and our Travel Agent and all the people who were affected will never purchase tickets with FastJet again!!</p>