Fruad

Was supposed to fly on the 30th of November 2017 but cancelled my flight prior to my departure and called the fast jet call centre to cancel, was advised my refund was going to be in my account within 7 working days which never happened. On the 8th day long called and was told oh no was supposed to do an email to request my refund ,so the lady mentioned that l must wait 7 working days for the refund which said it's unexcepted behaviour. Then when l called the following day l was told the reason why my refund wasn't processed was that l checked in then l gladly scanned through the proof cause on that very day l had an appointment with VFS , till now no one from fastjet or my refund had been processed and no communication. Rather use the old players in the industry not this mickey mouse with no customer care and customers at heart

Frustrated customer JHB