LN
Lizah N

1 reviews | Active since Feb 2017

10 Feb 2017, 08:00

FAST JET DISCRIMINATES AND HUMILIATES

<p>Yesterday Thursday 9 February 2017, I faced the worst possible humiliation from a check-in agent representing Fast Jet Airlines whilst i was travelling from Johannesburg to Harare. Firstly I thought early women black or white should be treated with respect and in other cases are even given priority to check in. This did not happen to me as a 60 year old woman . I intially joined the queue and when it was my turn the Agent told me to rejoin the queue again.</p> <p> </p> <p>Being an adult I just listened and rejoined the queue and as i left the counter another earlderly white gentlemen was served and not told to join the queue.</p> <p> </p> <p>I let this pass because prejudice is something you can never really address publicly. However my turn reached again and the same Agent served me. After everything was done my bags were in , my boarding pass was printed she then asked me for my credit card . I then equired why and whether this was procedurial. The agent started to explain how my ticket might have been purchased by another persons card which was totally ridiculous since i had used my own credit card to purchase the ticket. She went on to humiliate me making everyone aware that we were having a run in. Eventually the manager was called and the manager apologised and upgraded me to business class because he was totally embarrassed at this young ladys behaviour.</p> <p> </p> <p>I just want to warn people about Fast Jet , even though they have very competetive prices thier service sucks and they need to train thier agents in customer service.</p>

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